How to handle REALTOR® issues 2017-09-22T08:16:41+00:00
HOW TO HANDLE REALTOR® ISSUES

Have concerns with your REALTOR®?

Every year, tens of thousands of BC properties are bought and sold with a Realtor’s help. The majority of these transactions close without any problems. Occasionally however, problems do occur.

All Realtors are members of their local real estate board. In the case of the Fraser Valley Real Estate Board, we are empowered by our members to investigate and impose sanction on Realtor conduct that does not meet our By-laws, Realtor Code of Ethics and Rules of Cooperation.

If you have concerns regarding a Realtor and member of the Fraser Valley Real Estate Board, we are available to listen.

As well, you have the option of contacting the Real Estate Council of BC, which oversees the conduct of all real estate licensees in BC regarding compliance with provincial legislation and regulations.

Specific details, steps to take and contact information are available here for your convenience.

If you have concerns regarding a Realtor, you have a number of options.

  1. Talk about it with the Realtor first. Problems often occur because of simple miscommunications. If you talk to the Realtor about your concerns, there’s a good likelihood you can quickly clear up the problem.
  2. Go to their manager. If you still have concerns after talking to the Realtor, speak with the Manager of the Realtor’s office.
  3. If you still have concerns, and would like to take the matter further, decide if you should take your complaint to the Fraser Valley Real Estate Board or the Real Estate Council of BC (the regulatory body responsible for administering the Real Estate Services Act.

FRASER VALLEY REAL ESTATE BOARD

The Fraser Valley Real Estate Board deals with complaints that involve ethics, standards of business practice, and the Board’s By-Laws and Rules.

Examples of areas the Board investigates:

  • speaking badly of other licensees in an attempt to gain business;
  • lack of cooperation between board members;
  • licensee entering a home without first making an appointment (if it was required); and
  • violations of Board-mandated code of ethics and standards of business practice.

The Fraser Valley Real Estate Board cannot award monetary damages to injured parties.  Such matters are more properly dealt with through civil court action. The Board can impose fines or membership suspensions, or can require a member to attend specific educational courses.

If your concern appears to be a matter for the Fraser Valley Real Estate Board:

  • Complete this Complaint Form (PDF)
  • Attach and sign all documentation as specified and send to the Fraser Valley Real Estate Board, 15463 – 104 Avenue, Surrey, BC V3R 1N9.

You can also contact the Fraser Valley Real Estate Board’s Professional Standards Department by email at professionalstandards@fvreb.bc.ca or phone (604) 930-7605.

REAL ESTATE COUNCIL OF BC

The Council investigates potential contraventions of the Real Estate Services Act.

Examples of areas the Council may investigate:

  • mishandling of deposits;
  • concealing property defects;
  • misrepresentation;
  • unauthorized signing of documents;
  • unwritten guarantees to resell a property used as an inducement to do business;
  • secret commissions; and
  • professional misconduct including incompetence and conduct unbecoming of a licensee.

The Real Estate Council cannot award monetary damages to injured parties.  Such matters are more properly dealt with through civil court action.  The Council can impose administrative penalties, order reprimands, fines, suspend or cancel a license as well as impose hearing costs on licensees.

If your concern appears to be a matter for the Real Estate Council:

  • Complete the Council Complaint Form (PDF) available at www.recbc.ca.
  • Attach and sign all documentation as specified and send to the Real Estate Council, 900 – 750 West Pender Street, Vancouver, BC V6C 2T8.